Author: Robert Whelan

In the bustling world of Australian retail pharmacy, the value of retaining staff is paramount. These pharmacies serve as vital healthcare hubs within communities, offering medications and indispensable advice to customers. However, they face challenges from ‘Discount Pharmacies’, online competition and shifting consumer preferences. In this dynamic environment, the retention of skilled and dedicated staff emerges as paramount for success. Retention of pharmacists stands out as crucial. In an era where chronic disease management is essential, knowledgeable pharmacists foster trust among customers. Additionally, continuity in pharmacist-patient relationships enhances pharmaceutical care efficacy, leading to better health outcomes and, to stronger patient…

Throughout my 20+ year career in the world of retail pharmacy in Australia including among other roles, brand development and sale of business, change has been constant and, I can safely assume change was constant before my time. The one constant has been pharmacists – their professionalism, care for patients and ability to adapt to ever increasing industry challenges. I feel genuinely privileged to have the opportunity to work with the people who are at the absolute coalface of the Australian healthcare industry. The industry has faced numerous challenges including, inter alia, ‘Price Disclosure’ or PBS reforms, increasing retail rents…