Author: Robert Whelan
Managing expectations is crucial for any business striving for success. It forms the bedrock of trust, ensures smooth operations, and drives positive outcomes. Effective management of expectations involves clear communication, realistic goal-setting, and ongoing engagement with both internal teams and external stakeholders. Let’s delve deeper into why managing expectations is essential and how it can be implemented successfully. Building Trust Through Transparency Managing expectations begins with clear communication. Internally, this means ensuring that team members understand their roles, responsibilities, and the goals of the organisation. When employees know what is expected of them, they are more likely to feel confident…
Embarking on a pharmacy transaction is an exciting yet complex journey. Whether you’re buying or selling, the process involves navigating a maze of legal, financial, and logistical challenges. To make the journey smoother and more successful, having the right team in your corner is crucial. Here’s some advice on how to select your dream team for your next pharmacy transaction. The Legal Eagles: Selecting the Right Lawyers When it comes to legal matters, there are qualities and skills you should look for in your lawyer to ensure they are the right fit for your needs. What to look for: Regulatory…
In the bustling world of Australian retail pharmacy, the value of retaining staff is paramount. These pharmacies serve as vital healthcare hubs within communities, offering medications and indispensable advice to customers. However, they face challenges from ‘Discount Pharmacies’, online competition and shifting consumer preferences. In this dynamic environment, the retention of skilled and dedicated staff emerges as paramount for success. Retention of pharmacists stands out as crucial. In an era where chronic disease management is essential, knowledgeable pharmacists foster trust among customers. Additionally, continuity in pharmacist-patient relationships enhances pharmaceutical care efficacy, leading to better health outcomes and, to stronger patient…
Throughout my 20+ year career in the world of retail pharmacy in Australia including among other roles, brand development and sale of business, change has been constant and, I can safely assume change was constant before my time. The one constant has been pharmacists – their professionalism, care for patients and ability to adapt to ever increasing industry challenges. I feel genuinely privileged to have the opportunity to work with the people who are at the absolute coalface of the Australian healthcare industry. The industry has faced numerous challenges including, inter alia, ‘Price Disclosure’ or PBS reforms, increasing retail rents…